Frequently Asked Questions

For Users

Download Team App from the App Store or Google Play, search for your team in the search bar at the top of the screen and click on your team to join.

Apple iPhone, iPad and iPod, plus most Google Android mobile devices and operating systems are compatible.

The first thing to do is make sure you have the latest version of Team App. Go to the App Store or Google Play and see if there is an update.

iPhone and iPad users

There are a few things to try here.

Check you are not in "Do Not Disturb" mode

Sometimes, notification sounds and alerts can be blocked by the "Do Not Disturb" settings.

  1. Go to “Settings” on your home screen.
  2. Select “Do Not Disturb”
  3. Either turn off all options, or make sure that your scheduled “Do not disturb” times are not causing you not to see notifications.
Make sure Notifications are turned on in your phone settings

Please note that this process varies a little between versions of iOS.

  1. Go back to “Settings” (from your home screen) and select “Notifications”
  2. Scroll down until you see “Team App”
  3. Make sure that the “Alert Style” is set to either “Banners” or “Alerts”.
  4. While on that screen, also make sure you turn on all other options.
Make sure Notifications are turned on in Team App

First of all make sure that you are logged in to Team App on your phone. Assuming that is the case, follow these steps to make sure notifications are turned on.

  1. Go to your Team App (ie. select a team from the home screen).
  2. Inside of your Team App, click on the “Settings” in the top right.
  3. Make sure that you have “Notifications” turned on.

Android users

Sorry, this can get complicated! There are a number of things to check.

Check Version of Android

If you a running a version of Android below 4.0.4, you must be logged into your Google account in order to receive push notifications. To check, follow these steps:

  1. Find and select "Settings" from the applications screen.
  2. Select "About Phone", which is usually found as the last item on the list.
  3. Find the section that says, "Android Version".
  4. If the version is less than 4.0.4, now is a good time to try to update! To so this select "Software Update", and follow the prompts.

If you don't want to update and you are less than 4.0.4, next we will verify whether you have a Google account linked to your phone.

  1. Return to the "Settings" screen, and select "Accounts & Sync" from the menu.
  2. If underneath the "Manage Accounts" section, there is no Google account, you will need to select "Add Account".
  3. On the following screen select "Google", and you will receive a straight forward set of prompts on how to either sign in, or create a new Google account.
  4. When done, revisit the "Accounts & Sync" screen, to confirm you have your new Google account linked.
Check notifications are enabled

If you are running a version of Android newer than 4.0.4, lets check to see that you have notifications enabled.

  1. Select "Settings" from your menu.
  2. Select "Apps" (it is sometimes called "Application Manager") from the "Settings" menu.
  3. Find "Team App" from your applications listing (you can scroll to it or use the search function at the top of the screen).
  4. Ensure the "Show notifications" tick-box is selected.
Check you are not in "Do Not Disturb" mode

Sometimes, notification sounds and alerts can be blocked by the "Do Not Disturb" settings.

  1. Select "Settings" from your menu.
  2. Select "Sound" from the "Settings" menu.
  3. Ensure that "Do not disturb" is off.

If you are still not receiving push notifications, please contact Team App Help and we will look into it.

If you are on an iPhone or iPad, if you go to "Settings" and then "Do Not Disturb", you can set your phone to not make a sound during certain times of the day (e.g. 10pm to 7am).

If you are on an Android phone, there is a "Do Not Disturb" mode that you can turn on before you go to bed. This will stop sounds and vibrations.

If you are in the wrong access group or you also want to be put in another access group:

  1. Go into your Team App settings.
  2. Tap on "Access Groups" and choose the correct group(s), and
  3. Tap on "Request".

This sends a request to your Team App administrator and they will either approve or deny your request.

Unfortunately we don’t have a Windows or Blackberry app. However, you can access just about all features and functions through the website version of your club’s Team App as a manual member. Instead of receiving push notifications you will receive e-mails whenever your team makes an announcement.

Open Team App and tap the ‘Log In’ button. Click on ‘forgot password’ and follow the prompts.

Log in to your Team App account at and click on your name in the top right of the screen. In the drop-down click on the "Edit Account" option. On the page that loads, click on the "Edit" link next to your email address. This will take you to a page where you can enter in your new email address (and for security purposes we also ask for your password again). In order to make sure that your new email address is valid and you are not locked out of your account, we send you an email with a link to verify your email address. You have to verify your new email address before you can use it to log in to your account.

You will only be able to do this if your Team App admin has enabled "Emergency Contact Information" for your team. If they have done this, you will see emergency contact details when you go to your teams app, select "Settings" on the top right of the screen, then select "Member Details". On this website, you can go to your team, and select "Settings" in the top right. You should see "Emergency Contact Details" on this page.

A club official or authorised person creates the Team App via our web site ( We call this person a club admin as they have administrative control over the app. Team App can support multiple club admins such as a Coach, President or other key officials etc.

Go to for simple step-by-step instructions.

You can either add an individual event to your calendar by pressing the "add to calendar" button when viewing an event, or you can "subscribe" to all events in your calendar. Follow the instructions below depending on what type of device are using.

Please note, by subscribing to the calendar all future events will be automatically added and any changes to events will automatically appear. Events added this way can only be edited by an admin, and they will NOT synchronize to you calendar on other devices. You will have to subscribe to the calendar on other devices.

Add an Individual Event


When viewing an event, simply press the "add to calendar" button (it's the picture of a calendar at the bottom of the event screen).


When viewing an event, press the "add to calendar" button (it's the picture of a calendar at the bottom of the event screen). This will prompt you to add the event to your calendar on your phone. Note, it is possible to have another calendar app on your phone that overrides the default calendar app. Some calendar apps may or may not support adding events like this.


When viewing an event, press the "add to calendar" button. It will download an "iCal" file. This is a fairly standard event-sharing file that works for a variety of calendar programs (Apple Calendar, and newer versions of Outlook and Outlook Express included). It depends on how you have configured your computer as to what program will open up iCal files.

Subscribe to Events


When viewing the list of events, scroll to the bottom and press the "subscribe" button.


Not currently available.


Not currently available.

If you have subscribed to a calendar and you want to removed it from your device, please follow the steps below.


  1. In the "Settings" tap on the "Mail, Contact, Calendars".
  2. In the "Accounts" section tap on the "Subscribed Calendars".
  3. Tap on the item you wish to unsubscribe from.
  4. On the display, scroll dow if necessary to show the "Delete Account" button and tap it.
  5. Tap on "Delete Account" on the confirmation display.



Are you using Firefox? If so, there is a long standing bug in Firefox that means you can't upload some files. We suggest that you try using a different browser to upload the file.

Admins send information to access groups. Check to make sure that you are in the correct access group for your Team App.

Click on settings inside your Teams App. Then check access groups. Request access to the correct group(s) for you.

For Admins is where you go to create a customized smartphone App for your Team or Club. Once your Team App is created, users then download Team App from the Apple App Store or Google Play and log into your team and request access privileges.

A club admin in Team App is a user with the power to control all aspects of the app. They are the person who creates the app, which is usually a key official at your club.

You can have multiple club admins by granting additional access to users in the members section. A club could have multiple admins. e.g. A senior coach, reserves coach, president, secretary etc

A club admin can do everything in your Team App so be careful who has admin access!

The club admin sets up the Team App and manages the club settings. They will manage things like security levels, membership requests, twitter settings, ladder and fixture links.

Inside Team App the buttons and features are customizable, so the club admin can choose how they want the app to display.

A club admin is the only person that can send push notifications to members.

Go to Dashboard > Members. Here you can see a list of all users access groups, including admins

A Restricted Admin can send push notifications, create news and events, moderate chat rooms and photos from within the app only, and only to access groups that they are part of. They do not have privileges to access this web site management system so they cannot change any of the features of your App or edit and approve member requests.


This might happen if you are the president of both a football club and a cricket club for example. You can create a maximum of 10 Team Apps.

To create an additional team you need to log-in to with your existing account details. You can create as many teams as you wish.

Only one Team App account can be created per e-mail address.

No, the club admin can manage most features directly from the app.

Sending push notifications, entering new events, managing chat rooms, uploading photos and entering player availabilities can be done directly from within the App on your smartphone.

Some features such as button management and security levels are managed solely from the website (

Team App is absolutely free. Free to create and free to download. No set up or usage costs. Our investment in Team App and future feature releases are funded by un-obtrusive ad displays.

Team App has many key features that assist with communication in real time. Plus you can use Team App to create real value for your sponsors and help generate revenue for your team.

Check out our features page.

Team App has a number of security and privacy settings so you have total control over who joins your club and what information they are authorized to see. You are in control of your Team App. You choose.

Yes. Team App is perfect for clubs of all sizes as there no limits to the number of teams or players your App can support. You can also send specific communication to certain teams and/or players as required.

Team App also allows all communication to be sent to an e-mail address. Users without a smartphone must be set up manually in a Team App system by a club administrator.

If you post a news article, a photo, a newsletter, or an event, a push notification will go to all members of your app that are capable of receiving them. All your app members that don't have a smartphone will receive an email instead.

Yes. Please visit to setup your advertising campaign.

We may be available for a one on one or group demonstration of Team App. Please contact Team App Help to discuss your requirements.

If you believe your Team has been created without your consent please contact Team App Help to lodge a complaint.

Hopefully there is no need to delete your team, but if you really want to do it, go to your dashboard, click the "Settings" button, and click on the "Delete This App" button.

We suspend apps that have not been updated for 90 days. We do this in order to keep the list of apps clean. If your app has been suspended and you would like it back, please contact Team App Help and we will enable it.

In your Team App dashboard, click on the the "App Settings" button above the phone preview. Then click on the "Team Logo" button. From here you can upload a new logo.

Does anyone know a plumber, accountant, landscape gardener, or builder? Members can generate business opportunities by listing their occupation details in the members directory - encouraging commerce between your members. The directory is viewable via the "Settings" in your Team App. This feature can be turned on or off by admins by going to the "Dashboard", selecting the "Settings" button and then selecting "Club Details".

This feature can be turned on or off by admins by going to the "Dashboard", selecting the "Settings" button and then selecting "Club Details".

Yes. This can be done by going to the "Dashboard", selecting the "Settings" button and then selecting "Club Details". Here you can edit the name.

Sorry, we don't provide any means for displaying Team App content on other websites. This is primarily because much of the value of Team App lies in the ability of clubs to target news and information to particular access groups. You can talk to an entire club or small groups within a club. If this content were on another website admins would lose the ability to target communications.

Go to your team dashboard and click on the "Members" button. Find the member that you want to make an administrator. Click on the "Edit" button next to their name and select the "Full Admin" box. Once you have a new administrator for your app, they will be able to delete you or change your access from the members list.

When transitioning your Team to a new season there is no need to create a whole new App! If required you can simply rename your existing access groups to suit your new season. For example an access group called 'under 13' can be renamed 'under 14's'. Also, an administrator can edit existing member details and move members into new access groups or delete members that may have left your team. Plus, any button can be renamed or weblinks updated to display the next seasons schedules and standings.

To integrate a link to your app on your Facebook Page, follow these steps:

  1. Click on the Create Call-to-Action button on your Facebook page.
  2. Select Use App for the Choose a Button option.
  3. Paste in your Team App website for both Website and Mobile Website references and click Next.
  4. Leave the iOS Destination as Website and click next.
  5. Leave the Android Destination as Website and click Create.