This policy details the kind of personal information that we collect in our business, including through the Website and/or the App (and or Club Apps as defined below), and the ways in which we use it.
“Sensitive information” is a subset of personal information and includes information about a person’s racial or ethnic origin, health information, political opinions, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices and criminal record.
We collect some personal information about individuals. We collect personal information from individuals in circumstances such as the following:
A significant amount of personal information is primarily collected by Club App Administrators. However, because the information resides on our database we technically “collect” it, although we would not typically access or analyse it. This information could include a range of information as selected by the Club App Administrator, such as names, dates of birth, address, phone number, occupation, employment details, health information, private insurance status, details of ambulance cover, and other information as selected by the Club App Administrator.
We collect information on visitors to the Website, including information on which areas of the Website are most often accessed and how long visitors visit those areas.
We collect information from the App and your use of it, including information to assist us to identify the device upon which you use the App, such as your device’s IP address, operating system and your email addresses, location-based data, searches and other information you may input into or access from the App and/or Club App.
We may utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the Website. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. Rejecting cookies may have the effect of limiting your access to parts of the Website.
We may collect information about your computer or device, including where available, your IP address, operating system and browser type, for system administration and to report aggregated information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
We may use personal information for the purpose of marketing but only where such use complies with the Australian Privacy Principles.
We use the personal information collected from you for the purpose it was provided or collected, including in the following ways:
All users and others with whom we interact have the option to opt-out of receiving email marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt-out by clicking on the “unsubscribe” link in any email communications that we might send you.
We may disclose personal information, and you consent to us doing so, to our related entities for the purpose for which it was collected or otherwise advised under this policy.
We may disclose or make available personal information, and you consent to us doing so, to third parties who are engaged by us to perform functions or provide products and/or services on our behalf, such as third party hosting service providers and other providers of software products and related services (for the purpose of facilitating the operation of features of the Website and App and to collect and track certain data and information regarding the characteristics and activities of our users), In turn those providers may utilise the services of other third parties to assist in these functions, on the condition that they do not use or disclose any personal information for extraneous purposes. In addition we may disclose or make available some personal information to financial services providers processing credit cards and our agents, business partners, joint venture entities or contractors, for the purpose of distributing materials that you have consented to receive. We may also need to disclose personal information if required to conduct any investigation into you or your activities, if for example there is reason to believe that you have committed a breach of our Website or App terms and conditions. We may also disclose such information as required or permitted by any law.
We may make some of your details or personal information available to third parties for advertising purposes. We may use and/or disclose limited information such as age, gender and location details in order to provide targeted advertising to users. This may involve using passing limited information to ad-servers, such as details of age, gender and sports played.
If you request us not to use personal information in a particular manner at all, we will adopt reasonable measures to observe your request, but you acknowledge that use of the Website, App and/or Club App may involve some use of your personal information and that following your request, we may still use or disclose that information if:
In addition, our employees, contractors and other product/service providers who provide services related to our Website and App are obliged to respect the confidentiality of any personal information held by us.
Personal information which we collect may be aggregated for analysis but, except in circumstances where you expressly or impliedly indicate that you wish to make the information available to others and to identify you, we will use best endeavours to ensure that individuals remain unidentified.
For information as to how Google uses data as a consequence of use of the App, please see the following on Google’s site: How Google uses data when you use our partners’ sites or apps.
Please note also that we may, in connection with Google Platform Products that we use, collect process or disclose information that identifies or can be used to an infer an end user’s precise geographic location, such as GPS, wifi or cell tower data. We will only send such information to Google in an encrypted state or via an encrypted channel.
The App (and Club Apps) by their nature mean that other third party businesses, individuals and clubs may obtain personal information from you, in respect of which we cannot exercise significant practical control. While we endeavour to have those third parties adhere to terms and conditions that require them to respect privacy of personal information, we cannot guarantee that they will do so and accept no liability in the event of a breach.
We may make some personal information available to businesses located outside Australia, for the purposes of those businesses providing hosting services and/or providing goods/services that enable the App and Website to function and for us to provide various features and track certain data and information. Those third party service providers agree with us that they will not to use or disclose the personal information for unrelated or extraneous purposes. These service providers are typically located in the United States of America. Apart from these uses we do not otherwise disclose information outside Australia.
We hold personal information in our own secure databases.
We take all reasonable steps to protect your personal information, including internal and external security, restricting access to personal information to those who have a need to know and maintain technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.
We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions (if any).
You are entitled to have access to any personal information relating to you which you have previously supplied to us. To obtain a copy of the personal information we hold at you please write to us using the contact details provided below.
If at any time you provide or disclose personal information about someone other than yourself, you must ensure and you warrant that you have that person’s consent to provide such information for the purpose specified.
While this website and the App are not intended to target minors, we consider it is the responsibility of parents to monitor their children’s use of our Website and Apps.
In the event that our business is ever sold, acquired, merged, liquidated, reorganised or otherwise transferred, we reserve the right to transfer to the extent permissible at law, our user databases, together with any personal information and non-personal information contained therein to a third party acquiring the assets.
We reserve the right to make changes to this policy. Such changes will be updated on the Website and within the App following the making of such changes.
If you wish to make an inquiry regarding any personal information relating to you which may be in our possession, contact:
The Privacy Officer
Team Mates Pty Ltd
ACN 159 770 537
370 Darebin Rd
Thornbury VIC 3071