Good morning,

Please read below and if does not resolve the issue please email everyone on the AROWS-R message to ensure a resolve. Thank you.

Per AFRC/FMXO, “there are limitations set in AROWS-R that will lock your account after a certain number of days of inactivity (30 days), if an individual is locked out they should receive a message stating what they need to do to unlock their accounts. Most of the time they can unlock themselves by answering their security questions. Individuals who are locked out and cannot access the system should contact the help desk.”


Help Desk Information:

Hours: 0700-1700 EST, Monday-Friday excluding Federal Holidays
UTA Weekend Hours: 1000-1400 EST per UTA Support Schedule
Phone (Toll Free): 1-877-294-5822 / DSN: 497-0166
Email: AROWS-R: AFRCFM.AROWSR@US.AF.MIL


Members can reach out to the local wing administrator for assistance, but utilizing security questions or the help desk would be the quickest method. Also want to remind members they can excess AROWS-R from any computer; although a CAC reader may be required if they established a CAC log on.